9yxctYour logistics partner transports products and delivers them to the right location at the right time. Due to the importance of timely delivery to customers, choosing the right logistics provider for online stores is very important. We rounded up Indonesia’s 19 best logistics providers for brands and sellers below.
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Sometimes delivery delays occur even with the best Indonesian logistics providers. If so, it’s important for your partnered courier service to have responsive customer service so your customers can interact.
Even with minor delays, having a responsive CS in logistics will greatly improve customer satisfaction. As we will cover in the next item, real-time delivery data helps with delivery updates but human interaction also has its benefits as CS personnel can provide details about shipments that AI trackers cannot detect.
Deciding Factors In Choosing A Logistics Provider
Your logistics provider can have a big impact on customer satisfaction. You can have a great product but if you don’t live up to people’s expectations, you can lose customers in the long run or your brand can get negative reviews.
Given its importance, we have whatsapp mobile number list summarized the 5 most important determining factors in choosing an Indonesian logistics provider.
Fast delivery is one of the determining factors for conversion rates. Even if someone has paid credit on your product and is awaiting receipt of their item, if the shipment takes too long to complete, the customer is likely to cancel the order. Hence, you lose customers. At the same time, you’re also losing money on the packaging materials you used for products you now have to throw away.
In the long run, partnering with an Indonesian logistics provider who has a history of consistent late deliveries will impact your business’ revenue stream.
Provide Real-Time Data On Delivery
For regular deliveries, most people prefer to view data that is readily available to update them on the status of their shipments. Having this technology at hand gives customers the instant gratification of knowing the current location of their product.
Real-time data is also very helpful during peak BTB Directory shopping holidays where there are usually higher inquiries than CS can handle. In this case, the customer can still get updates from the shipping tracker without the need for CS assistance.
